Privacy Policy

1. Overview

This Privacy Policy describes how OPULA GOLD & SILVER PRIVATE LIMITED ("Opula", "we", "us") collects, processes, and protects your personal information when you visit or make a purchase from opulasilver.com. We are committed to safeguarding your privacy and ensuring transparency in all our data practices.

2. Information We Collect

When you interact with our platform, we collect the following categories of information:

• Contact & Identity Data: Your name, email address, phone number, and billing/shipping address.
• Order & Transaction Data: Details of jewelry purchased, payment reference identifiers, coupon applications, and invoice details.
• Device & Technical Data: IP address, browser type, operating system, and session tokens stored via secure cookies.
• Account Preferences: Your saved wishlist items, account profile details, and delivery addresses.

3. Payment Information Security

We do not collect or store full credit card numbers, debit card PINs, or net banking passwords on our servers. All financial transactions are encrypted and transmitted directly to our RBI-authorized payment partner, Cashfree Payments, which adheres strictly to global PCI-DSS Level 1 certification standards.

4. How We Use Your Information

We use your information strictly to:

• Process, fulfill, and deliver your jewelry orders via our trusted courier partners (Shypfy, BlueDart, Delhivery).
• Provide live shipment tracking updates via SMS, WhatsApp, and email.
• Facilitate customer service requests, returns, and refunds within our 15-day window.
• Prevent fraud, bot attacks, and unauthorized transactions using security verification protocols.

5. Cookies and Local Storage

We use essential first-party cookies and secure browser storage to remember your shopping cart, authentication tokens, and wishlist preferences. We do not sell or rent your personal browsing history to third-party data brokers.

6. Data Retention & Your Rights

Under Indian Information Technology laws and applicable consumer regulations, you have the right to inspect, update, or request the deletion of your customer account and personal data. To exercise these rights, please contact our Data Protection Officer at support@opulasilver.com.

7. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:

Grievance Officer
OPULA GOLD & SILVER PRIVATE LIMITED
33, 1st Lane, LK Market, Ground Floor, Zaveri Bazar, Mumbai - 400002, India
Email: support@opulasilver.com